Help Center
Frequently Asked Questions
Orders & Payment
Yes, we deliver to every major city and most towns across Pakistan through our courier partners, typically within 3-5 working days.
We currently accept Cash on Delivery (COD), Direct Bank Transfer, Easypaisa, and JazzCash. Pick your preferred method at checkout.
Yes, contact us via WhatsApp or email as soon as possible after placing your order. We can amend or cancel orders that have not yet been dispatched.
Yes. You can pay in cash when your order arrives at your doorstep across most of Pakistan.
Shipping & Delivery
Standard delivery takes 3-5 business days nationwide, depending on your city and courier service performance.
Shipping charges are calculated and displayed at checkout based on your delivery location before you confirm your order.
Once your order ships, our support team will share tracking details directly via WhatsApp, phone or email.
Returns & Exchanges
We offer a 7-day easy return and exchange window from the date of delivery, as long as the shoes are unworn and in their original packaging. See our Return & Refund Policy page for full details.
Contact us via WhatsApp at +92 312 076212 or email support@charmjora.com within 7 days of delivery, with your order number and reason for return.
Approved refunds are processed within 5-7 business days of us receiving and inspecting the returned item.
Product & Sizing
Use our Size Guide page for a full length-based size chart and tips for measuring your foot at home. If you are between sizes, we generally recommend sizing up.
Yes, our slippers, sandals, casual and formal shoes are crafted using genuine leather and premium suede, selected for durability and a refined finish.
Our footwear undergoes quality checks before shipping. Any manufacturing defect found within 7 days of delivery is covered under our return policy.