Privacy Policy
How CHARM JORA collects, uses, and protects your information.
Introduction
CHARM JORA (“we”, “us”, “our”) operates charmjora.com. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website or place an order with us.
Information We Collect
When you browse our store, create an account, or place an order, we may collect:
- Name, phone number and email address
- Shipping and billing address
- Order history and product preferences
- Payment details necessary to process Cash on Delivery, bank transfer, Easypaisa or JazzCash payments (we do not store your card or banking credentials on our servers)
- Technical data such as IP address, browser type and device information, collected automatically for security and site performance
How We Use Your Information
- To process and deliver your orders
- To communicate with you about your order status, delivery and customer support
- To respond to questions sent via WhatsApp, email or our contact form
- To improve our products, website experience and customer service
- To send occasional promotional updates, only if you have opted in
Sharing Of Information
We do not sell or rent your personal information to third parties. We may share necessary order details with trusted logistics/courier partners and payment processors solely to fulfil and deliver your order, and with relevant authorities where required by law.
Cookies
Our website uses cookies to keep your shopping cart active, remember your preferences, and understand how visitors use our site so we can keep improving it. You can disable cookies in your browser settings, though some features of the site may not work as intended.
Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration or disclosure. However, no method of transmission over the internet is 100% secure.
Your Rights
You may request to access, correct, or delete the personal information we hold about you at any time by contacting us using the details below.
Changes To This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: support@charmjora.com
- WhatsApp / Phone: +92 312 076212
- Address: Lahore, Pakistan
Last updated: June 2026